Intelligent Call Forwarding
The “Forward” widget allows you to route calls to a destination plus an array of smart features.
You can tweak this step and customize it as you from anywhere using any device.
- Forward to a user, user group (simultaneous call) or enter a phone number.
- Set a caller id preference.
- Add a call whisper message (this call is from…).
- Use call screening to avoid telemarketers (press 1 to accept this call…).
- Record this call?
- Set a dial timeout.
Like any other step in out call flow builder, you can then go any other widget like voicemail, menu, schedule or even forward again to a different user.
You have all the options right in front of you 24/7.